-COVID Protocol-
Please call to “check-in” from your car at 804-717-5400. We will instruct you on when it is ok to enter, as we are monitoring how many people are in the lobby at once.
Please check in from the parking lot 10 minutes prior to your scheduled appointment for maximum efficiency. Patients who are late will NOT be accommodated due to the additional time it takes to complete sanitization between scheduled appointments, and they will be charged a missed appointment fee.
We ask that you minimize extra “visitors” to your appointment. All guests must remain masked while inside. Translators and aides may accompany you to your appointment, but we ask that the accompanying person wear a mask.
Hand sanitizer is provided and patients are encouraged to use it on the way in and on the way out.
Patients will be given a 60-second pre-rinse prior to the start of treatment.
Payment is (still) due at the time services are rendered. If a payment is required, the patient will be required to make the payment before leaving the office.
-Equipment-
Since the influx of covid in 2020, we have invested in lots of new equipment to reduce aerosols and sanitize our clinical rooms. We have purchased extraoral dental suction units, several Ultraviolet Light towers to sanitize each operatory after use, as well as H13 HEPA Air Purifiers in each operatory to filter contaminants to a level of 0.
-Scheduling-
We must allow extra time between appointments for sanitization. Unfortunately, this means we are limited on how many patients we can see each day.
Due to the anticipated demand and limited appointment times available, cancellation fees do apply for all no-shows and any appointments cancelled without at least 24 hours notice. The fees are $25 per appointment for hygiene, or $50/hour for appointments with a doctor. We recognize that true emergencies do arise and exemptions will be made on a case by case basis. If you are experiencing a fever or any symptoms of illness, please call to reschedule your appointment without penalty.
